essense design is committed to protecting the privacy of our customers. This statement outlines our privacy.

Definitions

A “customer” (or “you”) is anyone registering for or making use of any product, service or website of essense design.

1. Collection and use of customer information

Your personal details will be collected and processed when you register or make use of any of our products or services.

When you visit any of our websites, we also collect website usage information, and information about your computer and internet connection. This includes your computer’s IP address, the type and version of browser and operating system you use, your internet domain and, if you visited via a link from another website, the URL of the linking page.

2. Why we collect information:

- manage your registration preferences

- personalise web content and advertising based on your personal characteristics or preferences

- ensure, as far as is practical, that our websites are compatible with the browsers and operating systems used by most of our visitors

- conduct customer satisfaction surveys

And, if you allow us to, we may also:

- tell you about additional products and services

- tell you about other promotional activities across essense design or other companies with whom we have a business relationship

- invite you to participate in market research and surveys

We also use your information for in-house research and analysis. This helps us to:

- improve our understanding of customer needs

- create marketing profiles

- support strategic development

To enable us to conduct research we may share your information with third party suppliers employed to help. All results of any research and analysis will be anonymised or aggregated information and will not reveal any personal details of individual customers.

3. E-mails

essense design uses reputable third parties to deliver the e-mails you receive if you have subscribed to e-mail newsletters, or have chosen to receive information about essense design products, services and offers. These third parties use unique identifiers and invisible images (often called “pixel tags” or “clear GIFs”) to perform message open sensing, message format sensing, and click-through sensing in order to bring you more relevant information.

4. External links

Our websites may, from time to time, contain links to external sites. essense design is not responsible for the privacy policies or the content of such sites and we recommend that you read the privacy policies on any external sites you use.

5. Security policy

essense design does its utmost to protect your privacy and ensure your personal details are not misused, accidentally destroyed, lost or altered.